You pay per transfer. Here is exactly what counts.
You prepay for transfers. Your balance only goes down when a transfer counts. These are the rules we bill by, in plain English.
How the cost compares
Leads and callers charge you for the attempt. We charge for the conversation.
You pay whether they answer or not, and other agencies often get the same person.
You pay for hours worked, plus the time it takes to hire, train, and manage.
When a transfer is billable
Our callers find people who want an auto, home, or renters quote and transfer them live to your producers. Every transfer is timed, and the timing decides whether it counts.
Your team answers
Answered calls are timed from the first ring at your agency. Ringing counts. Our screening before the transfer does not.
- Under 75 seconds
Not billable.
- 75 seconds to under 5 minutes
Billable, unless our quality team approves a valid return.
- 5 minutes or longer
Billable. No ordinary lead-quality returns.
Nobody at your agency answers
This includes calls that ring through to your agency voicemail. The wait is timed from the first ring.
- Prospect hangs up in under 20 seconds
Not billable.
- Prospect waits 20 seconds or more, then hangs up
Billable while delivery is active and not paused. You get their details so you can call back.
What you never pay for
If it did not reach your team as a real conversation, or you asked us to pause, it does not come off your balance.
- Answered transfers under 75 seconds
- Unanswered transfers where the prospect hangs up in under 20 seconds
- Anything during a pause you asked for, including missed transfers
- Transfers we have not delivered yet
- Returns our quality team approves
Send back a transfer that does not fit
Returns apply to answered transfers between 75 seconds and 5 minutes. Calls of 5 minutes or longer are billable with no ordinary lead-quality returns.
- No vehicle, or no valid driver's license
- No auto insurance now, or a coverage lapse in the past 6 months
- Already insured with a carrier your campaign agreement excludes
- Lives outside your agreed licensed states
- Has or needs an SR-22
- Does not own or co-own the home
- The home is outside your agreed licensed area
- The home is insured with a carrier your campaign agreement excludes
Any extra home criteria have to be agreed in writing. There are no default property-type or ZIP code limits.
Home and auto on the same call
- If the home qualifies, the transfer is billed in full, even if the auto side does not qualify or no quote gets finished.
- If the home does not qualify and only one vehicle qualifies, you get a single-vehicle billing adjustment.
How returns work
- 1Send returns the same day when you can.
- 2Returns are accepted through the end of that billing week.
- 3Our quality team reviews every return. Only approved returns come off your bill.
- 4Billing and approved returns are settled by the end of each week.
- Not quoting the prospect is not, by itself, a reason to return a call.
- We deliver interested, qualified prospects. Quotes and sales are not guaranteed.
Your prepaid balance is safe
You only pay for transfers you actually get. Whatever you have not used stays yours.
Pause any time
Nothing is billed while you are paused at your request, including missed transfers.
Unused transfers carry forward
Prepaid transfers you have not received stay on your balance for later.
Pauses and closures keep your balance
If you pause or close your account, your unused balance is kept. You are never charged for capacity we did not deliver.
No surprise bills
If your prepaid balance runs low, delivery pauses on its own until you add more.
Every charge ties to a call you can hear
Your portal shows each transfer, how long it ran, and the recording. If a charge looks wrong, you can check it yourself.
More about the client portal- Live transfer feed
Every transfer shows up in your portal the moment it connects.
- A recording of every call
Listen to any transfer. Nothing is hidden.
- Every charge tied to a call
Each charge on your balance points to the specific call it paid for.
- Calls at once, your call
Change how many calls you take at the same time yourself, any day.
This is a plain-English summary. Your service agreement controls if anything here differs.
Get your price per transfer
Tell us your states, calling hours, and how many transfers you want a day. We give you your price per transfer before you prepay anything.
Get a quote